Terms of service

Last updated: November 12, 2026

1. Who we are

This store and the Kalonea brand are operated by Ecom Swiss, Osmani, a sole proprietorship registered in the Swiss commercial register under UID CHE-334.231.007, Rue de Rive 21, 1260 Nyon, Switzerland ("Kalonea", "we", "us", "our"). You can reach us at support@kalonea.com.

These Terms of Service govern your access to and use of this website and any purchase you make on it. By browsing the site or placing an order, you agree to them. If you do not agree, please do not use the site.

2. Who may order

You must be at least 18 years old and able to enter into a binding contract to order from us. Our products are sold for personal use. We do not currently sell for resale or wholesale, and we may cancel orders that appear to be placed for resale.

3. The product

Kalonea sells a dietary supplement: cold-pressed black seed oil in softgel form. It is a food supplement, not a medicine. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

The supplement facts panel printed on the bag you receive is the authoritative description of the product. We describe our product as accurately as we can, but we do not warrant that every description, photograph or colour on this site is free of error. Individual results vary; nothing on this site is a promise of a particular result.

4. Orders and acceptance

Placing an order is an offer to buy. Your order is accepted when we send you an order confirmation by email. Until then we may decline or cancel an order — for example if the item is out of stock, if the price was listed in error, or if we suspect fraud. If we cancel an order you have already paid for, we refund it in full.

5. One-time purchase, no subscription

Every order on this store is a single, one-time purchase. There is no subscription, no auto-renewal, no recurring charge and no negative-option billing. We will never charge your card again unless you place a new order yourself.

6. Prices and payment

Prices are shown on the product page and are confirmed at checkout, where any applicable sales tax is added before you pay. We may change prices at any time, but a change never affects an order already confirmed. Payment is taken at checkout through our payment providers; we do not store your card details. If a payment is reversed or charged back without cause, we may suspend further orders from that account.

7. Shipping and returns

Delivery is covered by our shipping policy and returns and refunds by our refund policy, including the 90-Day Empty-Bag Guarantee. Both form part of these Terms.

8. Health and safety

Do not exceed the recommended daily dose. Keep out of reach of children. A supplement is not a substitute for a varied diet or a balanced lifestyle. If you take prescription medication, have a medical condition, are pregnant or breastfeeding, or are planning surgery, speak to your doctor before starting. If you experience an adverse reaction, stop taking the product and seek medical advice — and please tell us at support@kalonea.com.

9. Our content

All content on this site — the Kalonea name and logo, texts, photographs, illustrations, page designs and code — belongs to us or is used with permission, and is protected by copyright and trademark law. You may view it and share links to it. You may not copy, reproduce, scrape or republish it, in whole or in part, for any commercial purpose without our written consent.

10. Your content

If you send us a review, photograph, comment or any other material, you keep ownership of it and you grant us a non-exclusive, royalty-free, worldwide licence to display and use it in connection with the Kalonea brand. You confirm that the material is yours to give, that it is truthful, and that it does not infringe anyone else’s rights. We may decline or remove any material at our discretion. We never publish a review that was not written by a real customer.

11. Acceptable use

You agree not to use this site to break the law, to interfere with its operation or security, to scrape it by automated means, or to misrepresent who you are.

12. Third-party links and services

Our site may link to third-party sites and relies on third-party services such as Shopify, payment providers and carriers. We are not responsible for the content or practices of third parties, and your dealings with them are governed by their own terms.

13. Disclaimers

The site is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties that are not expressly stated here, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the site will be uninterrupted or error-free.

14. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect, incidental or consequential loss. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

15. Indemnity

You agree to indemnify us against any claim arising from your breach of these Terms or your misuse of the site.

16. Changes

We may update these Terms. The version in force is the one published on this page on the day you place your order, and we update the date at the top whenever we change it.

17. Governing law and disputes

These Terms are governed by Swiss law, and the courts of Nyon, Switzerland have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory consumer laws of the state or country where you live, nor of the right to bring proceedings before the courts there.

Before any dispute, please write to us at support@kalonea.com. Almost everything can be settled by email in a day.

18. Contact

Ecom Swiss, Osmani — Rue de Rive 21, 1260 Nyon, Switzerland — UID CHE-334.231.007 — support@kalonea.com