Orders

Track my order

Every order gets a tracking number by email the moment it leaves the warehouse.

Find your tracking number

1. Open the shipping confirmation email we sent you. The subject line starts with “Your order is on its way”.
2. Click View your order in that email to open the live status page.
3. No email? Check your spam folder, then write to support@kalonea.com with the name and postcode on the order.

Something went wrong

• Tracking has not moved in 48 hours. It usually catches up. Past 48 hours, write to us.
• It says delivered and nothing arrived. Check with neighbours and the mailroom first, then write to us within 7 days.
• The bag arrived damaged. Send a photo. We replace it, no return needed.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Kalonea is a food supplement and is not a substitute for a varied diet or for medical advice.