Privacy policy

Last updated: November 12, 2026

This store and the Kalonea brand are operated by Ecom Swiss, Osmani, Rue de Rive 21, 1260 Nyon, Switzerland, UID CHE-334.231.007 ("Kalonea", "we", "us"). We are the controller of the personal information described below. This Privacy Policy explains how we collect, use and disclose your personal information when you visit this store, buy from it, or otherwise communicate with us (the "Services"). Our store is powered by Shopify, which processes personal information on our behalf and, in some cases, for its own purposes as described below.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Personal information we collect

Depending on how you use the Services, we may collect or process:

  • Contact details — your name, shipping address, billing address, email address and phone number.
  • Payment information — your payment method, transaction details and payment confirmation. We never see or store your full card number; it is handled by our payment providers.
  • Order information — what you viewed, added to your cart, bought, returned or cancelled, and your order history.
  • Account information — if you create an account: your username, password and preferences.
  • Messages — whatever you write to us, for example a support email or a guarantee claim.
  • Device and usage information — your IP address, browser, device identifiers and how you move through the site, collected automatically through cookies and similar technologies.

We collect this information directly from you, automatically through the Services, and from our service providers (such as Shopify, our payment providers, our carriers and our email platform).

We do not ask you for health information, and you should not send us medical details. If you choose to describe your health in an email to us, we use it only to answer you and we do not add it to any marketing profile.

How we use your personal information

  • To provide the Services — to take and fulfil your order, arrange delivery, process payment, handle returns and refunds, manage your account and answer your messages.
  • Marketing — to send you emails you have asked for, and to show you advertising for our products on other websites and platforms. You can opt out at any time; see "Your rights" below.
  • Security and fraud prevention — to keep payments and accounts safe and to investigate suspicious activity.
  • Improving what we sell — to understand, in aggregate, which pages and products work and which do not.
  • Legal reasons — to comply with the law, respond to valid legal requests, and enforce our terms.

How we disclose your personal information

We do not sell your personal information for money. We disclose it:

  • To Shopify, which hosts this store and processes orders, payments and site analytics for us.
  • To service providers who work on our behalf: payment providers, our fulfilment centre and carriers, our email platform, and customer support tools.
  • To advertising and analytics partners, such as Meta and Google, so that we can measure our advertising and show you relevant ads. Depending on where you live, this may count as "sharing" for targeted advertising under your local law. You can opt out here.
  • When you ask us to, or direct us to disclose it.
  • In connection with a business transaction such as a sale or restructuring of the business, and to comply with legal obligations or defend our rights.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit is transmitted to Shopify and may be stored in countries other than the one you live in. For some enhanced features, Shopify acts as controller of that information and is responsible for responding to requests about it. You can read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to exercise your rights with Shopify directly.

Cookies

We and our providers use cookies and similar technologies to keep your cart working, remember your preferences, measure traffic and support advertising. You can block or delete cookies in your browser settings; some parts of the store may then stop working properly. If your browser sends a Global Privacy Control signal, we treat it as an opt-out of targeted advertising for that browser.

International transfers

We are based in Switzerland, our fulfilment centre is in the United States, and our providers operate in several countries. Your personal information may therefore be transferred to, stored and processed outside the country where you live. Where we transfer personal information out of the European Economic Area, the United Kingdom or Switzerland, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination country has been recognised as providing adequate protection.

How long we keep it

We keep order and transaction records for as long as we need them to run the business and to meet accounting and tax obligations — generally ten years under Swiss law. Marketing data is kept until you unsubscribe, and then only as a record that you opted out. Support emails are kept for three years.

Security

We take reasonable measures to protect your personal information, and we work with providers who do the same. No system is perfectly secure, however, and we cannot guarantee absolute security. Please do not send us sensitive information over insecure channels.

Children

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority where they live. Our products are sold to adults only. If you believe a child has given us personal information, write to us and we will delete it.

Your rights and choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Correct it if it is wrong;
  • Delete it;
  • Receive a copy of it and have it transferred to someone else;
  • Opt out of the sale or sharing of your personal information for targeted advertising, here;
  • Unsubscribe from marketing emails at any time, using the link at the foot of every email. We may still send you emails about an order you have placed.

To exercise any of these rights, email support@kalonea.com. We may need to verify your identity first, and we will answer within the time your law allows. We will never treat you differently for exercising a right. You may use an authorised agent; we will ask for proof of their authority.

Complaints

If you are unhappy with how we handle your personal information, write to us first at support@kalonea.com. You also have the right to complain to your local data protection authority — in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC).

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or in the law. We post the new version on this page and update the date at the top.

Contact

Ecom Swiss, Osmani — Rue de Rive 21, 1260 Nyon, Switzerland — UID CHE-334.231.007
support@kalonea.com